Privacy Policy
Effective Date: January 1, 2025
1. Introduction
At Campo, we respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with Canadian privacy laws, including PIPEDA and relevant provincial acts.
2. What Information We Collect & Why
Information You Provide: e.g., questions you ask the chatbot, contact details if provided.
Automatically Collected Data: e.g., IP address, browser type, chatbot usage logs for analytics and improving service.
We collect this information only to deliver our services—responding to your inquiries—and to refine user experience. We limit collection to what is reasonably necessary.
3. Consent
By using Campo's chatbot, you consent to this information being collected and used as described herein. Where more sensitive personal information is involved, we may request additional explicit consent.
4. Use & Disclosure of Personal Information
Your information is used to:
- Operate and improve the chatbot experience
- Respond to your questions accurately and securely
We do not sell or share your personal data with third parties except:
- With your consent
- To comply with legal obligations (e.g., court orders or investigations)
We only retain your information as long as needed to meet these purposes.
5. Transparency & AI Usage
We strive to be clear when you are interacting with an automated system, not a human. We will explicitly inform you that you are chatting with an AI assistant.
6. Security Measures
Campo employs appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse.
7. Your Privacy Rights
Under Canadian law, you have the right to:
- Access your personal information
- Request corrections
- Withdraw consent for further processing or disclosure
- Ask for deletion or data portability
8. Retention of Information
We retain your data only for as long as necessary to fulfill the purposes outlined above, and in line with legal requirements.
9. Anti-Spam Compliance
If we ever send communications (e.g., follow-up emails), we comply with Canada's Anti-Spam Legislation (CASL). Communications will only be sent with your consent and will always include a clear opt-out option and our contact details.
10. Contact & Complaints
If you have questions about this Privacy Policy or wish to file a complaint about our privacy practices, please contact us. We are committed to resolving any privacy concerns promptly and fairly.